Return & Exchange Policy
At VERAMART, we want you to feel confident when shopping with us. Please review the following return, cancellation, and refund terms before making a purchase.
Order Cancellations
You may request to cancel your order within 12 hours after it is placed. To request a cancellation, email support@veramart.shop and include your order number.
If your order has already been processed or shipped, it can no longer be canceled. You may request a return after receiving the order, subject to the conditions below.
30-Day Returns
We accept returns requested within 30 calendar days after delivery.
To be eligible for a return, the item must be:
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Unused and in its original condition;
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Returned with its original packaging and accessories;
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Accompanied by valid proof of purchase;
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Free from damage, wear, scratches, alterations, or signs of misuse.
To begin a return, email support@veramart.shop with your order number, the reason for the return, and clear photographs of the item and packaging. Do not send a return without receiving return instructions from us.
Return Shipping
For returns caused by a change of mind, incorrect size selection, or another reason unrelated to a product defect, the customer is responsible for return shipping costs.
If you receive an incorrect, damaged, or defective item, contact us with photographs within 7 days after delivery. If the issue is confirmed, VERAMART will provide an appropriate replacement, refund, or return solution.
We do not accept cash-on-delivery returns or packages sent to an address that has not been provided by our customer support team.
Non-Returnable Items
Returns may be refused for:
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Items showing signs of use, wear, damage, or modification;
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Items missing original packaging or accessories;
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Items damaged through misuse, accidental damage, or improper care;
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Items returned without prior authorization;
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Items returned more than 30 days after delivery.
Refunds
After we receive and inspect your return, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method. Please allow up to 10 business days for us to process an approved refund. Your bank or card issuer may require additional time to post the refund to your account.
Original shipping fees are non-refundable unless the return is caused by an incorrect, damaged, or defective item.
Late or Missing Refunds
If you have not received an approved refund after the expected processing period, first check with your bank or card issuer. If you still need assistance, contact us at support@veramart.shop.
Contact
For return, cancellation, or refund assistance:
Email: support@veramart.shop
Website: https://veramart.shop